Thank you
Thank you wholeheartedly for choosing JOH MOH. We genuinely value your support and hope that the products you purchase will bring you immense joy!
Shipping destinations
We're global! Wherever you are, we'll get your order to you. From bustling cities to remote corners, our shipping network has you covered.
Processing time
Each product you see in our catalog is made-on-demand, which means once you place the order, we start working to get it to you. It takes around 1-5 business days for us to create and send out the product, but making each order on-demand allows us to avoid overproduction. This way we get to take care of you and the planet we all share.
Delivery times
USA & Canada: 3-8 business days
EU & UK: 3-10 business days
International: 10-20 business days
Tracking your order
All orders are shipped with tracking, and you’ll receive a tracking link via email when your order ships out. If you don’t receive a shipping confirmation with tracking within 5 business days, please contact us.
Shipping costs
Transparency is our policy. Shipping costs are calculated based on your location and selected shipping method during the checkout process. No hidden fees – just clarity.
Customs & import duties
We ship from our strategically located facilities in the US, EU, and UK. Please be aware that customs and import duties may apply according to your country's regulations.
Address accuracy
To ensure a smooth delivery, double-check the accuracy of your shipping address during checkout. We can't be responsible for delays or misplacement due to address errors.
Delayed deliveries (rare occurrence)
In the rare event of a delay, we'll keep you informed. Your patience is appreciated, and we assure you that we're working to get your order to you as swiftly as possible.
Bulk orders
Planning a sizable order? Contact us, and we'll explore the best shipping options for bulk deliveries, ensuring your items arrive efficiently.
Need assistance? Contact Us
If you have any inquiries about shipping or need assistance, our customer support team is here to help. Reach out, and we'll respond promptly to address your concerns.
